A very short post today due to streamyx connection problem, my internet connection is not stable for the whole day, even now also up and down. Wimax had been launched by P1 for about a month, I keep surfing on the net to find out the comments for Wimax product, customer service and etc. Last month, P1 also brought us an funny advertisement on youtube when they launched Wimax.
I found this video clip in youtube when I surfed for wimax comments. 3 Wimax users shared about their experiences with P1 Wimax customer support. They all had positive comments with it. Have a look over here …
P1 Wimax Customer Support Experience
These are what 3 Wimax users shared about their experience with P1 customer services, very efficiency. There are only 3 users’ positive comments, I would like to get more about it because I’m going to switch from Streamyx to Wimax when Wimas has covered P.J too. I just hope that Streamyx can serve me better before I quit. xD
Do you have similar experiences to be shared over here? Anything about Wimax and Streamyx ‘s comment.
About Lee Ka Hoong
P1i Wimax very expensive la.. haha.. anyway, share with you guys something, the CEO same name with me, also Michael Lai =)
WiMax is too problematic lah..so wait for the upgrades.
I got a port upgrade.
azrin @ http://www.azrin.net
Mike : Yea, the price for Wimax modem very expensive, about Rm999. Hope they have another promotion to free modem in future again. Haha, that’s mean you are future CEO as well! Congratulation! =)
azrin : Any problem you faced azrin? I would like to know more about Wimax’s comments. =)
ei kahoongchai, please allow me to link u in blogoffamer.com, thanks ya~
bb community : Sure why not? I appreciate it very much! Thanks bb community! =)
so far, I read that the customer service is excellent. And they actually know what is happening. However, one thing does bother me, the 20GB limitation. what;s your opinion on that KaHoongChai?
I believe the 20GB BW limitation is to control P2P file transfer?
banji & a struggling blogger : I’ve Google it up and found that the 20GB bandwidth limitation is applied for all subscribers. Actually 20GB is not enough for all subscribers unless there is no one using P2P file transfer.
Yea, the 20GB bandwidth limitation is to control those who use P2P file transfer. I believe it’s not a good sign if the increasing number of customer who use P2P file transfer in future.
In my opinion, they shouldn’t not do like this because customers pay that much and I think customers should get what they’ve paid. But in fact, it benefits those who don’t use P2P transfer. =)
hahah, in the video, check out the dude in black-t at 0:26, his modem is stagnant at RED and he still giving the “kecepatan..” a thumbs up. fraud video perhaps? Just an observation , but what do u guys think?
speed-wise, wimax still has a few kinks here and there that they will need to rectify (and fast!). but customer service-wise, so far i’m happy with the way they handle the cases. response was quite prompt, and no stupid solutions (while i do understand that the CS people in streamyx were just reading the script given to them, come on lah, u think we all buta IT people ke -_-).
@radicalscope,
Yea, I’ve tried to call them and complaint about their services, end up they just replied me :”Okay, we will get our representative to look into it.”. They never felt sorry to customer at all. I agree with you that Wimax’s customer service is the best right now. :D